By placing an order on the PLAZA DEL PLAYA online shopping site (www.plazadelplaya.com), you accept the General Conditions.

1. Right of replacement and return

You can return products purchased on the PLAZA DEL PLAYA online shopping site without giving a reason within 15 days. The purchase contract will only come into effect after the 15-day return period has expired. Even in the event of a return, the products may be tried on in the same way as if you were trying them on in-store but must be returned with their original packaging and label. If the products have been damaged due to use not in accordance with the above, we reserve the right to request compensation for the loss of value. Please also read the information regarding product returns set out in Article 8 below.

2. Delivery / Shipping Costs

In general, products ordered on the PLAZA DEL PLAYA online shopping site are delivered to the address specified by the buyer during the ordering process. Delivery times vary depending on the country of delivery but are generally a maximum of 8 working days from the date the order is received.

These delivery times may vary depending on the specific circumstances of each order, such as product availability. Likewise, in certain exceptional cases, delivery times may be affected by incidents or difficulties in the distribution of the goods.

We deliver products ordered on the website www.plazadelplaya.com to France, Mauritius and all countries served by our carrier partners.

Delivery costs are free from €120 for our customers in Metropolitan France.

Delivery costs are free for purchases over €200 for our customers in other destination countries.

Shipping costs are invoiced excluding VAT according to the rates of our carrier partners.

3. Prices, payment methods and secure payments

The prices in effect at the time of the order apply. All prices are in euros, excluding delivery charges. Prices may change at any time, but these changes will not apply to orders for which PLAZA DEL PLAYA has already sent you a confirmation.

Outside France, our customers are responsible for paying value added tax and any customs duties that may be levied by any government authority.

Payments are made exclusively online, at the time of ordering, by credit card. AMERICAN EXPRESS, VISA, CARTE BLEUE, and MASTERCARD are accepted. PLAZA DEL PLAYA reserves the right to refuse certain payment methods following a credit check. All payments made on the PLAZA DEL PLAYA online shopping site are secure. PLAZA DEL PLAYA's secure payment service incorporates the SSL security standard.

4. Import duties

If you order products from www.plazadelplaya.com, they may be subject to import duties and taxes that are levied as soon as the order has been delivered to the specified destination. You will be solely responsible for the payment of all such import duties and taxes. Please note that PLAZA DEL PLAYA has no control over these charges and cannot anticipate their amount. Please contact your local customs office for more information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country to which the products are being sent. PLAZA DEL PLAYA will not be liable for your violation of any of these laws.

5. Refusal of order

All Orders are subject to our acceptance. All products are supplied based on available stock, and the information provided by PLAZA DEL PLAYA is as accurate and precise as possible. Orders are subject to product availability. In the event of a stock problem, PLAZA DEL PLAYA will inform the buyer without delay and will refund the amount paid, whatever it may be.

6. Retention of title

The products remain the property of PLAZA DEL PLAZA until they are fully paid for. You assume the risks (including loss, theft, or damage) associated with the delivered products from the delivery date, including in the event of return of PLAZA DEL PLAYA products.

7. Data protection

PLAZA DEL PLAYA only collects data to process the transaction. If you do not provide this information, we will not be able to respond to your request. In accordance with the law, you can access and correct your data, providing proof of your identity, by writing to contact@plazadelplaya.com.
The data necessary to process the transaction will be stored and may be transferred to some of our affiliated companies or service providers as part of order processing.
Naturally, all personal data will be treated with the strictest confidentiality and your legitimate interests will be strictly taken into account.
With regard to the above-mentioned provisions, we use the data provided for PLAZA DEL PLAYA's own advertising purposes, if you are subscribed to the newsletter. You may object at any time to the further use of your data for advertising purposes by simply sending an email to contact@plazadelplaya.com.

8. Provisions regarding returns

Right of return

If you are not satisfied with your order for products, you may cancel your order at any time within fifteen (15) days from the day after you received the products. In this case, you will be fully refunded the price paid for the products within a maximum of 10 days from the date we receive the products.

The return costs due or the products to be refunded are the responsibility of the customer.

To request a return, simply write to us at contact@plazadelplaya.com and indicate the order for which you wish to return one or more items. Once your request has been received, you will receive an email within 48 hours with full return instructions.

All items in the same order must be returned in the same conditions in which they were shipped and in the same shipping package.

Return of goods by means other than those described above will not be accepted.

Refunds will only be made for duly returned items.

Returns only affect products purchased through our online store.

9. Limitation of liability

PLAZA DEL PLAYA SHALL NOT BE LIABLE TO THIRD PARTIES FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE NEGLIGENCE OR DEFAULT OF THE PURCHASER OR FROM THE MISUSE BY THE PURCHASER OF ANY PRODUCTS SOLD HEREUNDER.
Furthermore, PLAZA DEL PLAYA excludes all legal liabilities in the event of non-compliance with contractual obligations resulting from force majeure or unforeseeable circumstances, including, but not limited to, internal or external social conflicts, fires, disasters, internal or external breakdowns and, in general, any event that could affect the execution of an order.

10. Applicable law

By visiting the website www.plazadelplaya.com, you agree that French law governs these General Conditions and any dispute that may arise between you and PLAZA DEL PLAYA or its affiliated companies.

11. Disputes

Any disputes arising in any way from your visit to the site www.plazadelplaya.com or from the products you purchase on this site will be submitted to the French courts.

12. Publisher / operator of the online store

Fanoa France 42 b avenue du Général de Gaulle 83980 Le Lavandou France `

SIRET number: 88159981500019

Intra-community VAT number: FR76881599815

You can contact us by sending an email to: contact@plazadelplaya.com

By phone: (+33) 04 22 73 09 18